Customer Experience Management

A full Customer life-cycle management software which make every one win. Your Customers and Your team!

What Can I do with CX Software

Reduce Churn Rate by increasing customer satisfaction and loyalty. Give your customers the attention they need.

Automate

Monitor,Organize,Track and View all customer interactions, to focus on core customer expectation. Collect Valuable Survey Inputs,feedback from your customers for analyzing and decision making .

With increased customer expectation due to easy availability of alternative solutions, it is now even more important to gather every possible information about your customer.

  • Schedule: Schedule your posts to save time.
  • Automate: Automate the conversation for each post.
  • Engagement: Increase Engagement around post.
  • Contact : Respond your users automatically by Robot.

Automate

Collaborate

Get everyone out there to participate in active conversation, get files and documents on fly without running from one desk to another. Mange entire team communication with one single software and solve problems collaboratively.

Weather it is a query,feedback,or accolade from customers you team can manage everything from one place.

  • Console: Manage & Monitor all Social Network Accounts
  • Responsiveness: Use any device to manage
  • Cloud Hosted: Software is hosted on Managed Cloud.
  • Multilingual : Language is not a barrier to use this software.

Collaborate

Customer Success

Today, your success depends on the success of your customer. The perception of your customer towards your brand is no longer limited to customer acquisition & closing sales, rather this has taken a new route of making your customer success.

With Changing Taste and quick availability of alternate option, More and More customers are looking for outcome based solutions, which they can be associated with for long term. With Pondcherry CXM you can make your customer interaction  worthy enough for increased in

  • Customer Loyalty 
  • Customer Advocacy
  • Customer Satisfaction
  • Customer Expectation.

Customer Success

Measure

Measure the overall customer experience to Identify gaps in your customer relationship management process and make changes for improved customer experience.

Get valuable insights from your customer interaction with your brand and offer customized or personalized offerings. Pondcherry CXM adds meaning to all customer interaction.

  • Analytics: Complete Analytics on Visual Dashboard
  • Keyword research: Define potential target keywords.
  • SEO audit: Create current baseline for SEO.
  • Reporting: Download Reports in PDF or Spreadsheet.

Measure

Loaded with Awesomeness. Adorable CXM Features

Make You Customers Journey & Interactions a memorable experience.

Messaging

Engage everyone in your team and your customer within one messenger. We enable your team to solve your customers problem together.

Communication

Say Good Bye to Email Chains,Text, Public Messaging Groups, Meetings and all other communication system you ever used.

Knowledge Managment

Publish all Knowledge base for self-paced learning so your team and customer can get everything they are looking for quickly.

Capture Leads

Convert your visitors to leads, with getting them provide their interest and contact number.

Engagement

Turn New Visitors to Leads by engaging them. Automate the engagement process with integrated email, text and third party integrations.

Sales

Manage Your sales pipeline by getting complete visibility of new and existing customers behaviors.Make data driven decisions to boost your sales.

Available Integrations For Enhanced Productivity

Give your customer the flexibility to reach you from any channels and manage overall experience with unified integration.

Social Media

  • Facebook
  • Twitter
  • Google

Productivity

  • GMail
  • Google Calendar
  • Google Hangout

Communication

  • Messenger
  • Viber
  • Google Meet

Hear from Our Happy Customers